Posted on 02/13/2026 by admin

What are the advantages of registering for the MUGI system (MUGI private reparto)?


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  • On long-distance mister tickets purchased at Misurazione biglietto offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the buono is purchased at the tagliando office.

How do Volte register for the MUGI system?

Website (Access your account > Private distretto) / Mugi APP (My settings > Private dipartimento) Preciso see account movements, vertice up cards and obtain receipts for non-transferable cards you must register as a user of the system. Sicuro do this, go to the Private Settore on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and di nuovo-mail address). Your password will be e-mailed to you, and you can then log on and carry out most operations. Registration is per card (not per user), and the same personal tempo given on applying for the card must be provided. When minors are registered the details of the ID document used sopra the application must be provided (regardless of whether they are those of the minor or of verso parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or anche-mail us at

Once the card is registered with the system, has been topped up and has been used at least once on per journey, the following operations can be carried out coraggio the Private Area: checking of account movements, topping up, obtaining of receipts, etc. Once a card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.

How can Rso check how many journeys Volte have made?

Anyone wishing to do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access sicuro the Private Reparto of the website. You can also check the last four movements and journeys made with the race casino card at any vertice-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by ed-mail (), or by sending verso signed letter or fax with your request, giving your personal details, the card number and a photocopy of your ID card or passport.

Where can Volte apice up my MUGI card?

  • Newspaper kiosks, tobacconists’ and book shops with suitable p.ovvero.s. terminals.
  • Indivisible public establishments.
  • Post offices.
  • Kutxabank ATMs.
  • Euskotren tagliando machines and buono offices.
  • Automatic vertice-up machines at the filobus stations per Bilbao, Vitoria-Gasteiz and Donostia.
  • External automatic top-up machines at Allee of Liberty 20, Donostia (on the corner of Txurruka street).
  • On-line, via the private reparto of the website, providing you are a registered user.

How much credit can I load onto my card?

You can culmine up from �5 to verso maximum of �300, mediante multiples of �5. For on-line operations the maximum vertice-up is �100.

How and when do on-line primo posto-ups become available for use?

On-line primo posto-ups carried out before h are available from h the next day, and vertice-ups made after h take an supplementare day puro become available. However, this type of sommita-ups must be activated on Lurraldebus coaches, city buses sopra Donostia, Irun, Errenteria and Zarautz, at Misurazione ticket offices or at Kutxabank ATMs. So, when you board the bus tell the driver that you have a top-up pending, and he/she will activate it. This can only be done by per driver. You can then use the card normally and validate your current journey.

*City buses sopra Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your top up will be activated as soon as you pay for verso journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.

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