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I finally felt I had gotten my addiction under control with help of gamstop and was obviously confident that would be an end to my gambling as I only gambled online and I was now excluded. @DMRHave you opened a complaint using the AGCCS in regards to your account and the deposits made? @DMRHave you opened a complaint using the AGCCS in regards to your account and the deposits made? Not only that but they are accepting customers from the UK that are registered with GamStop, which isn’t uprising as these are the ones they are targeting specifically. Rock solid proof as requested that MyStake are illegally accepting customers form the UK. So you think that MyStake are paying loads of websites to advertise them to UK customers and in particular ones registered with GamStop but then they chose not to allow them to open accounts?

We have absolutely agreed to investigate the matter, but your rock solid proof isn’t rock solid because you haven’t actively proved the casino actually is accepting UK players! From that date on all online casinos stopped contacting me by email and upon checking my online casino accounts I was not able to log in to any of them which of course is the point of self exclusion. So to reiterate my “rock-solid” this would be proof the casino is accepting UK players when they’re not meant to be. You claim they are actively accepting UK members – you have proof of these accounts I assume do you? Btw, not meaning to sound argumentative but why blacklist Bodog yet rate casinos 8.8 who actively target Non Gamstop (mystake)?

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I am thinking of submitting my complaint via the complaint section on this site. They have had my official complaint for a few days now. They replied to me immediately and told me to contact Gamstop and suspended my account. If it is the casino then personally I think you’ve a better chance at recourse than going after GS. The fact that your other accounts were blocked would possibly indicate it has

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• I have also requested a refund of all deposits as I know had I have won and tried to withdraw the winnings they most likely would have refused me due to the self exclusion.
• Sadly with people like pinnit2015 losing motivation to “ramble” about these issues it just encourages certain unscrupulous gambling companies to continue to exploit people without any consequences.
• I asked you for proof that they are seeing UK players to register there so we can investigate this.

Should I complain and get them to refund the £450 i Lost as i would not have been able to withdraw had i won and it was an unknown they are part of the same casino group. Should I complain and get them to refund the £450 i lost as i would not have been able to withdraw had i won and it was an unknown they are part of the same casino group. I asked them what there timescales were for responses to complaints and also asked for a copy of their complaint procedure but they just responded with a standard acknowledgment. Remember that the role of a ADR, to my knowledge, doesn’t include ruling whether a casinos self exclusion scheme is effective. I have also requested a refund of all deposits as I know had I have won and tried to withdraw the winnings they most likely would have refused me due to the self exclusion.

I self excluded myself from gambling on 18th November 2018 vis gamstop. Sadly with people like pinnit2015 losing motivation to “ramble” about these issues it just encourages certain unscrupulous gambling companies to continue to exploit people without any consequences. I think the fact that they have left an account from a UK customer, who they know to be registered with GamStop open tells you all you need to know about the company. Is your account still open and have you attempted to claim your deposits back?

Later that day i realised i could not log into my Redbet account and was later advised that my self exclusion with Mr Green was  the cause and they will refund the £50 (im still waiting) Few months back i had an account with MR Green casino and i decided to self exclude myself from it. If you still believe your personal details registered with Gamestop and the operator are matching casino not on gamstop 100%,  I guess it’s about time  for you to consider the idea of using AGCCS /AskGamblers Casino complaints Service/. Before I submitted my complaint I sent the casino an email asking who I should contact if I had a complaint about a customer being able to bet when self excluded via GamStop.

Under their testimonials – so, happy to accept deposits from problem gamblers yet excellent on here (or good or whatever). Hi anyone else experience wire transfer delays from bodog with no answer as to where the money is If you have an account, sign in now to post with your account. I had been really good since joining gamstop.. I’m hoping and praying for my money back.

If, for example, the casino issued a query to Gamstop database and the response came back negative, it’s difficult to see how it’s the casinos fault. Your absolutely right that they wouldn’t have paid you if you had won, that being the case though wouldn’t they also have to refund your deposits at that time as well? All other casino accounts I have had in the past are still excluded as they should be. On 24th June 2019 I received an email from one if the casinos I used to have an account with about a promotion to play for free but win for real.

Where exactly does it say in the rules they are obligated to refund u in full? Even a very similar amount of money.. I did as they wished and recieved confirmation that my account was verified. Today I won £850 and recieved an email asking for I’d and photos of my cards used to make deposits. Moved home and set up a new account. I previous self excluded when I was at a previous address.

Last week i opened an account with Redbet and deposited £500, i lost £450 and left £50 in the account to play later Hi i have a slightly similiar issue, First of all, really sorry about your gambling problems. I think I have a strong case and am hopeful I can get my deposits back and put this whole sorry mess behind me.

Kindly asking you again to explain here or pitch me a PM with as many details you can find yourself re this issue and believe me, we’ll review and act accordingly asap. You probably noticed I’m quite busy lately and have less and less time for the forum, that’s why asked for your assistance with this one cause I literally don’t have the time to investigate it myself. They wouldn’t even refund my one $25 max bet (happened out of the blue) when I was playing with minimum bets ALL THE TIME! Hmm, not quite sure what’s the issue here so pls, feel free to PM me and clarify the Operator and the relevant issues you are referring to. Sorry mate, but that is an unjustifiable position in being an affiliate with them, showing i guess, that money talks

You have given a glowing review 8.12 to a company that is actively seeking out and accepting UK customers. No point tbh mate, if you don’t see what the issue is here – a site that actively seeks problem gamblers is worthy of that rating, on a ‘nongamstop’ affiliate site? You will be blocked from gambling with all online gambling companies licensed in Great Britain for 6 months, 1 year, 5 years or 5 years with auto-renewal. Some casinos don’t give much attention while depositing, even if you are registered on the Gamstop site. Two hours later I received an email saying that I had previously excluded from their site and they have closed the account and cancelled my withdrawal and the account is in a lifetime of profit. Few months back i had an account with Mr Green casino and i decided to self exclude myself from it.

But the fact that you got promo material (a breach of their LCCP, would seem to suggest something’s gone awry at the casino point) In this situation though I personally would say it’s only right you get your deposits back, or at least the majority of them. If the issue is re GS then there is scope to get the UKGC involved.

I have neither denied or accepted what you her said, merely asked for the proof you have so we can get this investigated. And like previously advised by another admin – this proof can be sent via DM if it contains private information. I didn’t ask you for proof they are not signed up to Gamstop!

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